Information and Advice

Who we are

Our advisers taking callsWe’re a team of friendly professional advisers who can provide information about any aspect of deafblindness and answer your questions about Sense’s work.

What we do

We offer impartial advice to deafblind people, their families and friends, and professionals. Contact us for information on:

To find out more about what you can expect from us, view our 
Statement of Service (PDF 88kb).

How to contact us

Leaflet cover 'Problems with your sight and hearing?'

By phone: 0300 330 9256 or 020 7520 0972
By textphone: 0300 330 9256 or 020 7520 0972
By email:
By fax: 0300 330 9251
Write to us at: Sense, 101 Pentonville Road, London N1 9LG

Contact us through a sign language interpreter by clicking here or on the image below.

Contact us through a sign language interpreter here

We are open Monday to Friday 9am to 5pm.

Please include your full address and postcode if you would like to receive printed information from us. We try to respond to emails within three working days, although letters may take slightly longer.

Our leaflet 'Problems with your hearing and eyesight?' gives general information about the support and services Sense can offer via the Information and Advice Service. We also have A4 and A3 posters available, free of charge. Please order free copies of the leaflet and posters using the publications order form  or by emailing

Other teams in Sense

View the main Contact us page to reach other Sense teams.

If you would like to work for Sense or become involved as a volunteer visit our Work with us or Volunteering pages.

Unfortunately Sense does not have the resources to assist students directly with essays or research projects. However, we have a great deal of information on this website which may be of assistance to you.  You may print any of this information for your own use and are welcome to quote it in your essay or project, taking account of your own responsibilities to cite sources and give references.

First published: Monday 14 May 2012
Updated: Friday 12 August 2016