Sense Users' Reference Group
Sense wants the voices of those in touch with Sense services to be at the centre of shaping services.
SURG aims to give people who receive services and their families the opportunity to make positive change and influence the way they live their lives. It enables Sense to understand more fully the common experiences of those receiving services, and therefore identify ways to improve. SURG allows Sense to share good ways of working, and new ideas and resources across services
SURG has three main functions:
- to improve services
- to participate in pilots, new initiatives and projects
- to influence policies
We fulfil these functions through service visits and conversations with service users and staff, trialling new activities/projects/technology and small focus groups.
The group then meet once a year and make recommendations to Sense’s senior managers – sharing great ideas, and highlighting anything they feel needs improving which they have seen during their visits or projects, or discussed during their focus groups. These meetings are also a chance for Sense to ask SURG members their opinions on a variety of topics, policies, and procedures.
Want to become a SURG member, or find out more?
Get in touch with Jonathan Monk at email@example.com
Top right: SURG members and support at the annual meeting in October 2015. From left to right, Gem Dixon, support, Kanhai Powell, SURG member, Jo O’Boyle, support, Samantha Browne, SURG member, Lindsay Parfitt, support, Sue Dunnett, SURG member.
Middle: SURG members visited Sense Council in December 2014. From left to right, Gill Morbey, Sense CEO, Helene Ryles, SURG member, Alison Jamieson, SURG member, John Crabtree, Chair of Trustees, Natacha Ricci, SURG member, Kanhai Powell, SURG member and Samantha Browne, SURG member.
Bottom right: SURG members and support at the annual meeting in October 2015. From left to right, Pauline Freeman, support, Joe Coffin, SURG member, Diane Cardwell, support, Helene Ryles, SURG member.
First published: Thursday 8 November 2012
Updated: Wednesday 6 July 2016